Marquee Support

Help with playing your videos and music on iPhone, iPad, Mac, and Apple TV, and sending them to Apple TV.

Contact

Have a question, found a problem, or have an idea? Email and you'll get a reply, usually within two business days.

If it's about playback, include your device, its software version, and the file's format.

Getting started

iPhone and iPad

Tap + to play a file straight from the Files app, or add it to your library to keep it on your device. You can also use “Open in Marquee” from Files or the share sheet.

Mac

Click Add to Library or Play File in the toolbar, drag files into the window, or choose Open With › Marquee in the Finder.

Apple TV

Open Marquee on your Apple TV, then send files from Marquee on your iPhone, iPad, or Mac. They appear in the Apple TV library, ready to play.

Frequently asked questions

My Apple TV doesn't appear in the Send list

Open Marquee on the Apple TV and leave it on screen.
Make sure both devices are on the same Wi-Fi network, and not on a guest network.
On iPhone or iPad, check Settings › Privacy & Security › Local Network and turn on Marquee. On Mac, check System Settings › Privacy & Security › Local Network.
Some routers stop devices from seeing each other (“client isolation” or “AP isolation”). Turn it off in your router's settings.

Which formats does Marquee play?

MP4, MOV, M4V, MKV, M4A, MP3, FLAC, WAV, and the other formats your device supports. MKV files with HEVC, H.264, or AV1 video, Dolby Digital, Dolby Digital Plus, or AAC audio, and text subtitles play with the built-in MKV support. If a track shows “Not supported”, its video or audio format isn't available on that device.

What does Marquee Pro include?

Marquee Pro unlocks surround sound in 5.1 and 7.1 through Apple TV, multichannel audio, and Spatial Audio on iPhone, iPad, and AirPods. Without it, every supported format still plays, in stereo. One subscription covers all your devices signed in with the same Apple Account.

How do I restore, change, or cancel my subscription?

Restore: open the Marquee Pro screen from Marquee's Settings and choose Restore Purchases.
Manage or cancel: in Marquee's Settings, choose Manage Subscription. You can also go to Settings › your name › Subscriptions on iPhone or iPad, or App Store › your account › Subscriptions on Mac.
Canceling stops the next renewal; Marquee Pro stays active until the end of the current period.

How do I redeem an offer code?

Open the App Store, tap or click your account picture, choose Redeem Gift Card or Code, and enter the code. You can also open the redemption link you were given. Marquee Pro turns on automatically the next time you open Marquee.

Audio plays in stereo instead of surround

Check that Marquee Pro is active and that Surround & Spatial Audio is on in Marquee's Settings.
On Apple TV, make sure your receiver or soundbar is set up for surround in Settings › Video and Audio.
Some tracks are recorded in stereo; the badges on each title page show the track's format.

Where are my files stored?

On iPhone and iPad, your library appears in the Files app under On My iPhone (or On My iPad) › Marquee. On Mac, choose Show in Finder from a file's menu. On Apple TV, files are kept in Marquee's storage, which tvOS may clear when the device runs low on space, so keep your originals elsewhere.

Does Marquee upload my files anywhere?

No. Files stay on your devices and travel only over your local network when you send them to Apple TV. See the Privacy Policy.